Customer Service

We provide a full customer service experience to our current and prospective clients. Our team is available throughout the buying cycle and is available to answer any of your organization’s inquiries.

Product Sourcing

Our sales team and customer service team work together to source products not included in our catalog or on our website. Our vast network of suppliers and manufacturers usually ensures we can find the right solution for you. Visit our Discover Your Solution form or contact us to submit an official request.

Quote Preparation

We use a real-time, best-price quoting system to provide our customers with the greatest value for their business. After a product quote gets submitted, our customer service team prepares an official quote with pricing. We use this quote to confirm any special requests or customizations. We can also make extra product recommendations or substitutions to provide the best value. Once our customer confirms, the order is officially placed.

Start the quoting process by browsing our products or contact us to speak with a customer service associate.

Order Submission

Once a customer has issued official confirmation, the order will be submitted. Any changes to an order after confirmation should get relayed to our customer service team right away. We can often intercept production, reroute shipping, or add extra units, but it’s important we receive word as soon as possible.

Shipping

At MIDCO Global, we work with a variety of shipping providers. Our team of experts knows the requirements and protocol of international shipping standards. Please share all shipping requirements at the time of quote confirmation. For more information visit our shipping page.

Contact Us

To speak with a customer service agent please call 800-264-8785 or fill out our contact form. Our customer care representatives are exceptionally educated about our products and the buying process. When you speak to a member of our staff, you are in good hands, and we are always pleased to assist you!